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006 - Do Doctors Ratings Matter? How Doctors (and Patients) should be thinking about online ratings

Conference: International Conference on Health Policy Statistics 2023
01/09/2023: 5:30 PM - 6:30 PM MST
Posters 

Description

Studies have indicated that consumers use rating and review data to inform their purchasing decisions (e.g., Amazon, Yelp). The ride sharing platform Uber even allows drivers to rate and review passengers - which can affect the time that a customer has to wait for a driver. In this paper, we argue that, given the unique distributional attributes of ratings data, the results are not being correctly interpreted. Here we explore how physicians and healthcare providers should be considering ratings data that patients are posting on platforms such as Vitals, RateMDs, and Healthgrades to provide a clearer picture of the patient experience.

Keywords

Distributional Analysis

Web Scraping

Ratios

Healthcare Policy 

Presenting Author

Jennifer Priestley, Kennesaw State University

First Author

Jennifer Priestley, Kennesaw State University

CoAuthor

Nina Grundlingh, Kennesaw State University

Target Audience

Mid-Level

Tracks

Influence
International Conference on Health Policy Statistics 2023