WITHDRAWN: AI Revolution in Government Statistics: Boosting Efficiency and Data Quality

Boon Heng Ang Co-Author
 
Daniel Tze Wei Sim First Author
Ministry of Manpower
 
Wednesday, Aug 6: 8:35 AM - 9:50 AM
0922 
Contributed Papers 
Music City Center 
The Manpower Research and Statistics Department of the Ministry of Manpower (Singapore) has effectively harnessed Artificial Intelligence (AI) and Machine Learning (ML) to enhance our statistical production processes. In our ongoing efforts to modernize governmental statistics functions, we have implemented cutting-edge artificial intelligence solutions that are transforming our data management and operational efficiency. At the heart of the transformation is our AI-powered occupation auto-coder. Harnessing the BERT model, this system efficiently processes vast amounts of open text data, assigning standard occupation codes with remarkable accuracy. The results have achieved a 30% reduction in manual labelling requirements coupled with a notable improvement in data quality. We have also developed a suite of AI bots to streamline our operations. These bots, built on Retrieval-Augmented Generation (RAG) and Large Language Model (LLM) technologies, include an intelligent chatbot that has revolutionized how our survey officers access information. This innovation has slashed response times for complex inquiries by half, significantly enhancing our customer service capabilities.

Keywords

intelligent AI Bot

occupation auto-coder and classification 

Main Sponsor

Section on Statistical Learning and Data Science